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The Executive Edge Series: Innovative AI-Powered CX Leadership

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Executive Leadership Forum

The Executive Edge Series: Innovative AI-Powered CX Leadership

This exclusive forum brought together corporate executives to explore strategies for leveraging artificial intelligence to build customer-centric brands and transform customer experience. Featuring an insightful keynote address by Dr. Francis Goh and an engaging panel discussion with Dr. Jeremy Sun, Ho Seong Kim, and host Larry Tan, the session delivered practical frameworks for integrating AI […]

Date27 August 2026

VenueAUREA @ THE RIDGE (NUS)

Client / HostDr. Francis Goh

Attendance25

Event Management Guest Experience

Project Story

This exclusive forum brought together corporate executives to explore strategies for leveraging artificial intelligence to build customer-centric brands and transform customer experience. Featuring an insightful keynote address by Dr. Francis Goh and an engaging panel discussion with Dr. Jeremy Sun, Ho Seong Kim, and host Larry Tan, the session delivered practical frameworks for integrating AI into modern business leadership.

It was inspiring to see executives connect over actionable AI strategies and shared visions for customer experience. Swipe through to see highlights from the evening!

Thank you to all the business leaders, marketing heads, and customer experience champions who joined us for the Executive Edge Series: Innovative AI-Powered CX Leadership.

Be sure to check out the Photo Gallery section below to view highlights and photos from the event!

Key Highlights

  1. Actionable AI strategies for transforming customer experience (CX)
  2. Keynote presentation by Dr. Francis Goh on building customer-centric brands
  3. Cross-industry executive panel discussion featuring Dr. Jeremy Sun and Ho Seong Kim
  4. High-level C-suite networking and Q&A session with business leaders

"Food & ambiance is amazing.", "Panelists came from current relevant industries being augmented by AI. ".